Weighing Productivity and Job Loss:

• The first large-scale study of a ChatGPT-like AI assistant in the workplace revealed a surprising trend

• Conducted on nearly 5,200 customer support agents at a Fortune 500 software firm
  

Findings:

• positive outcomes 📈 across the board such as increased productivity, happier customers, and higher employee retention

  • Workers who utilized the tool were 14% more productive

  • Junior employees who utilized the tool were up to 35% more productive

Why this Matters:

• Leveling the Playing Field: Contrary to fears of exacerbating inequality, AI is offering the biggest leg up to those traditionally lagging behind in the digital economy

  • This study highlights a shift from digital technologies only benefiting higher-skilled workers to aiding those less-skilled

• There has been: a broad-based fear that AI will displace a certain portion of lower-skill workers but it may, in fact, enhance their capabilities making them far more productive

  • leading to increased economic growth and perhaps creating a more level playing field.