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AI From Contracts to Customer Service
Welcome to CO/AI
We slow AI down so you can speed up
Our mission is to make 1,000,000 people AI Literate
Today’s Letter:
This Week in AI (4 min)
AI Customer Service 💬
Klarna has unveiled its AI assistant, powered by OpenAI, which is projected to drive a $40 million profit improvement
The Tool that is now handling two-thirds of all customer inquiries and performing the work of 700 full-time agents
AI Models + Proprietary Data =
Google's Bold Moves in AI: Partnerships with Stack Overflow and Reddit shape the future of data licensing to language model providers
High Margin Revenue for Licensors: Data licensing for LLM training can generate high-margin revenue as it involves minimal incremental costs for distribution, allowing businesses to capitalize on existing data assets such as community discussion boards.
AI Negotiates Groundbreaking Contract ⚖️
Luminance's Autopilot autonomously negotiated a non-disclosure agreement
Law firm Allen & Overy, in partnership with Microsoft and Harvey, has developed ContractMatrix, a “cutting-edge contract management platform that uses generative AI to review, draft, and manage contracts” (Allen & Overy).
ASML and Philips have apparently utilized this tool to work through the first ever fully AI developed contract.
Next Assistant Coach = AI
Integration of AI: into sports analytics and management heralds a new era of strategic decision-making and operational efficiency.
Predictive Analytics in Player Management: AI powered Predications are revolutionizing player recruitment, development, and injury prevention, providing teams with a competitive edge.
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