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AI From Contracts to Customer Service

Welcome to CO/AI

We slow AI down so you can speed up

Our mission is to make 1,000,000 people AI Literate

Today’s Letter:

This Week in AI (4 min)

AI Customer Service 💬

  • Klarna has unveiled its AI assistant, powered by OpenAI, which is projected to drive a $40 million profit improvement

  • The Tool that is now handling two-thirds of all customer inquiries and performing the work of 700 full-time agents

AI Models + Proprietary Data =

  • Google's Bold Moves in AI: Partnerships with Stack Overflow and Reddit shape the future of data licensing to language model providers

  • High Margin Revenue for Licensors: Data licensing for LLM training can generate high-margin revenue as it involves minimal incremental costs for distribution, allowing businesses to capitalize on existing data assets such as community discussion boards.

AI Negotiates Groundbreaking Contract ⚖️

  • Luminance's Autopilot autonomously negotiated a non-disclosure agreement

  • Law firm Allen & Overy, in partnership with Microsoft and Harvey, has developed ContractMatrix, a “cutting-edge contract management platform that uses generative AI to review, draft, and manage contracts” (Allen & Overy).

    • ASML and Philips have apparently utilized this tool to work through the first ever fully AI developed contract.

Next Assistant Coach = AI

  • Integration of AI: into sports analytics and management heralds a new era of strategic decision-making and operational efficiency.

  • Predictive Analytics in Player Management: AI powered Predications are revolutionizing player recruitment, development, and injury prevention, providing teams with a competitive edge.

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